The Ritz

The Ritz-Carlton Hotel Company takes the leading position in the world hotel industry, and it is the most successful competitor within the market. The progress of the company depends on following the definite strategy and principles developed to satisfy the needs of customers and to respond to the employees’ expectations.Advertising We will write a custom essay sample on The Ritz-Carlton Hotel Company specifically for you for only $16.05 $11/page Learn More Thus, the accents are made on the orientation toward customers and their individual and specific needs, on providing the service of the highest quality, on the successful human resources management, and on the effective leadership. In their Application Summary of 1999, the company stated the basic principles according to which the development strategies are worked out. Thus, there are Ritz-Carlton Gold Standards which include the company’s credo, motto, three steps of service, and  "Ritz-Carlton Basics† in which the standards of service are provided in detail (Application Summary, 1999). The strict dependence on these standards makes the company be one of the most successful hotels in the world which characteristic feature is the excellent quality of service. According to the standards, the employees should create the positive atmosphere which is comfortable for guests and fulfill all the customers’ wishes (Application Summary, 1999). Professionalism as the basic characteristic of the staff is reflected in the company’s motto which is â€Å"We are Ladies and Gentlemen serving Ladies and Gentlemen† (Application Summary, 1999). The employees’ professionalism should be felt in each action that is why much attention is paid to the etiquette, staff’s responsibility, positive communication, and expressing respect and dignity. Moreover, it is accentuated in the case study on the company’s development that the company ha s the low employee turnover rate, and the good reputation depends on â€Å"a comprehensive employee screening process, significant employee orientation and ongoing training, and a high level of respect and trust in staff that leads to employee empowerment† (The Ritz-Carlton mystique, 2008). It is important to note that the company’s annual turnover rate is lower than 20%, and these numbers can be discussed as minor for the hotel industry round the world (Sucher McManus, 2005). Thus, the mentioned basics guarantee the company’s ongoing success within the market.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The quality of service is based on the training programs provided for employees. Sucher and McManus state that the recruitment process in the company is the developed strategy during which HR managers examine the candidates’ abilities and provide the necessa ry training to perform the functions successfully (Sucher McManus, 2005). The process of recruitment is known in the company as the Quality Selection Process. This process â€Å"includes a series of interviews that help to establish a behavioral profile† (The Ritz-Carlton mystique, 2008). The process is important in order to choose the persons who fit the position better. The next stage of the recruitment process is the orientation of the employees to the company’s standards and values. All the employees should receive the training certificate after completing the training program. To provide the excellent service, it is necessary to realize the annual training certification (Application Summary, 1999). Furthermore, it is necessary not only to concentrate on the customers’ needs but also motivate employees to perform better. The managers organize the work of employees with references to the employees’ rights, reward and recognition, and performance appra isal strategies. Moreover, the possibilities for the career progression are accentuated in the company. One of the most effective methods to stimulate and motivate the employees is the emphasis on the fact that â€Å"employees are also empowered to solve problems and make decisions that will result in extraordinary customer service† (The Ritz-Carlton mystique, 2008). The employees are expected to provide the service of the highest level, and the assessment is realized according to the customers’ focused results. The important aspects are the individual customer’s satisfaction and constructive feedback (Application Summary, 1999). Furthermore, the leaders pay much attention to the organization of the human resources management as the significant aspect in providing the qualitative service. However, the Ritz-Carlton Hotels’ reputation depends not only on the quality of the service but also on the effective leadership. Any strategies which are developed and implemented in the company are worked out according to the definite outline. Thus, the first stage is the development of the approach plan in which the goals and operations are stated. The next stage can be discussed as the deployment â€Å"do† during which the certain strategy is realized according to the fixed points. The leaders and managers focus on the stage when it is possible to check the effectiveness of the results and make conclusions about the further realization of the similar plans. To guarantee the highest results during the realization of the next section or plan, it is important to pay much attention to the improvement actions (Application Summary, 1999).Advertising We will write a custom essay sample on The Ritz-Carlton Hotel Company specifically for you for only $16.05 $11/page Learn More The success and reputation of the Ritz-Carlton Hotel Company significantly depends on the developed standards of service quality, on the highl y-trained personnel, on the effective work of the human resources managers, on the orientation both to the customers and employees, and on the effective leadership strategies. References Application Summary: The Ritz-Carlton Hotel Company. (1999). Web. Sucher, S. J., McManus, S. E. (2005). The Ritz-Carlton Hotel Company. Web. The Ritz-Carlton mystique: Professionalism, high expectations. (2008). Web. This essay on The Ritz-Carlton Hotel Company was written and submitted by user Nadia C. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Using the Freedom Essay Sample to Start Writing Your Freedom Essay

Using the Freedom Essay Sample to Start Writing Your Freedom EssayWhen you decide to write your own freedom essay, what better way to start than by looking at the Freedom Essay Sample. This is an important first step towards writing your very own essay and having a template will make things easier on you.There are various types of essays, such as science and history. The Freedom Essay Sample is suitable for any essay, however. It includes pre-written sections for a variety of subjects and gives you a basis to build on.There are various subjects that you can use the Freedom Essay Sample for. For example, you could use it to study for a history test, or write about your dislike of a particular movie. Of course, the essay also comes with a few options for the topic as well.One of the most popular topics that the Freedom Essay Sample covers is general freedom. As the United States has become more progressive over the past fifty years, many people in other countries have seen this progres s and feel threatened. Some feel this is the only way to get their voices heard and to show that other cultures don't hold a monopoly on freedom.Even though the United States has had the free speech rights for quite some time, the Freedom Essay Sample suggests that all cultures have the right to hold views on freedom. Since so many countries now practice freedom of speech, this essay is something that you can use today. There are various cultures that still practice strict censorship, and if you're from a country that does not practice these practices, then it may be difficult to find a topic that is accepted here.Of course, this does not mean that no topic is suitable for you. Of course, you can still write about the American and Canadian wars and discuss anything that you feel comfortable discussing. But you might want to consider the topic of freedom, and consider some examples of how different cultures view it.Using the Freedom Essay Sample as a tool to help you start a new essa y on a subject that you feel strongly about, is something that can help you write an essay that you will be proud of. You won't have to worry about whether the topic will be accepted or if it will be accepted at all.The Freedom Essay Sample is ideal for students who want to write an essay but do not have enough time to research an entire topic. It allows you to begin, to write, and to move on. It will allow you to write something that you can be proud of, and you can move on to the next one if it is successful.

Yoshino Paper

Yoshino Paper Yoshino Paper Bryan Johnston 9/13/12 Intensive College Composition 1 So what does race really mean? Most people just think that ones race is determined by the color of their skin or how they look. This is not the case; the way a person acts determines their race as well. It is very hard to put a finger on what Yoshino thinks â€Å"race† really is. He was taught at a young age to assimilate into the American society. He was told to be proud of his Japanese heritage, but to act completely American in America and completely Japanese in Japan(Yoshino 300). This is sad but true; society doesn’t mesh too well with things out of the norm. Everyone and everything is forced to assimilate to what society proclaims is â€Å"acceptable† in this day and age. On the contrary racism is like a mirror. For example in the U.S the majority is white and the Asians are considered a minority, but in Japan the whites are the minority. They are forced to assimilate to their culture. In America, Asians are stereotyped as v ery smart. On the opposite end in Asia, whites are considered to be less intelligent(Yoshino 303). Yoshino talks about how different hairstyles are associated with certain races, especially in the Rogers vs. American case. In the 1980’s American Airlines said that none of their workers were permitted to wear their hair in braids. Rogers found this highly racist, and brought the company to court. She did not end up winning this case, but American had no logical defense as to why braids were

Experience in writing the critical analysis Essay

Experience in writing the critical analysis - Essay Example I rarely take statements the way they appear. I have been able to ask, why? In many occasions, this has become part of statement argument in my daily life. Literary analysis is crucial in writing process and I am so convinced that given any work on this, I will be able to handle with a lot of enthusiasm and care. I understand how the written word and language can be powerful. In this class, I am also able to get concepts and expression of ideas. The ideas go together with knowledge and thoughts. In addition, I do not have difficulty in proper sentence construction. My critical analysis essay is very complex in nature with many dimensional views. It gives me the rational knowledge to apply that helps me create a perfect way of logical thinking process. Through this, I am able to see things or expressions in more than one way. For instance, if I look at the most said English phrase â€Å"love is blind†, I am able to analyze it just to get the most appropriate meaning. Logically, what comes into my mind is the author of the phrase, William Shakespeare. Then I would understand that he is a very powerful person since his literary work is sold all over the world. There is a reason for quoting this phrase. It dawns on me that the author’s phrase is very simple, but it holds deep meaning and captures attention of many other scholars and writers. It has gained fame all over the world. ... I will not stress much on this, but let me go back to the subject of the topic. When I refocus on writing skills, understanding the powerful nature of particular statement is crucial. This helps where it can be used effectively in a given sentence construction. In exemplifying this, an analysis on environmental perspective, the writer Steinbeck stressed on embracing and cherishing the natural environment. He states in his book, â€Å"fingers of cloud† the most proper way of treating the environment. The title of his work is reflecting on creativity and one understands the environmental concept more deeply. In using one of his major characters, Gertie, who disregarded all her worldly duties and only embraced radiant mystery of tall mountains and bright skies, he is able to describe the hidden meaning of the title. At least now I am more effective in presenting my written work especially when it comes to research paper. Previously, I would always state what was learnt in class a nd my research findings just in a general way. This time round, I am able to formulate supportive and critical ideas from different sources. Description on my report writing has become a very easy and I can do my work effectively. The classes I had really helped me in writing better papers. In my learning process, I am able to understand and put together various ideas in a coherent and in a correct way, according to the requirements of my assignment. In demonstrating my position, when I look at the research that I have written, the description on the â€Å"Fingers of Cloud,† where it is presented that Steinbeck’s fiction is very interesting when he decided to lengthen the rift between the real and the metaphysical. In addition, different interesting skills I have learnt in writing show my

How can English Government Gain Trust Article Example | Topics and Well Written Essays - 1500 words

How can English Government Gain Trust - Article Example According to the report  in the view of many scholars it is the prime duty of the government to gain an adequate level of public trust because governmental bodies are fundamentally supposed to guard the interest of people. If the general public has not been able to trust government officials anymore then it simply means that government has failed in terms of representing interests of the public. However it is also important to note that ordinary people cannot decipher the level of government’s ability to fulfill public interest and therefore the duty of evaluating governmental machinery’s tendency to serve the public lies with political analysts, writers and other intellectual persons such as religious scholars.  This paper outlines that  the prevailing law and order situation in the society is considered as an effective measure of government’s power to protect public interests. Moreover the financial well-being of each and every citizen can also be taken a s a mean of determining governmental effectiveness. Additionally citizens trust those governments that provide them with state of the art medical services at an affordable price.  The governmental bodies can do that by bettering the overall law and order situation of the society and it is also expected to sponsor sporting musical and cultural events in a particular society.  The e-mechanism causes the problems of people to resolve quickly that fosters trust and respect for the government.... Additionally citizens trust those governments that provide them with state of the art medical services at an affordable price. Based on the above argument government can win public trust by offering an ample amount of job and business opportunities while it has to provide healthcare and safety services as well. According to Offe the governments should work towards providing the citizens with a fulfilling life (42). The governmental bodies can do that by bettering the overall law and order si tuation of the society and it is also expected to sponsor sporting musical and cultural events in a particular society. Levi added that the role of government in terms of releasing the citizens from a job and work stress is a significant indicator of growing social activities in the community (6). Silcock identified electronic form of government as an ideal way of providing public services because in this way the governmental issues are run with the help of computerized and automated system. The e-mechanism causes the problems of people to resolve quickly that fosters trust and respect for the government (88). According to Wang and Wart the governments that involve citizens in the decision making process will reap more trust than those that follow an authoritative style of governance (268). Thus the decentralized chain of command can really help the government in fostering trust within people. Nevertheless it is interesting to know that those governments that follow the raw public o pinion in order to devise policies tend to fail because the mere public viewpoint is a crude way of policy development. The governments are suggested to invite the opinion of experts before making critical decisions.  

Employee Relations in IBM Essay Example | Topics and Well Written Essays - 3000 words

Employee Relations in IBM - Essay Example Employee can help an organization to create a competitive advantage in the market which may become difficult for other organization to replicate. Therefore one of the most important areas that the company has been investing on is in its employee. In the last 10 years, there have been a lot of changes that have taken place in the organization which has been influenced by external factors. There have been several factors that have been influencing the changes in the organization that have been beyond the control of the organization. These changes have been emanating from the changes in the operation environment. One of the changes that have had a great impact on the industry has been the changes in the external environment. The landscape of technology has been changing and the company has not been left behind. The company has come up with several innovation that are likely to position it in the market in line with other competitors as we entered the new millennium the company came up with a new generation of servers which are all aimed at meeting the changing technology. This was also due to the changes in the demand for the underlying infrastructure that has been supporting e-business which has become the business model of the day. (IBM, 2008f) In the future the change in technology is likely to influence the operation of the company. Since it is operating in a field led by technology, the company is likely to make several changes in its operation in the future in a move that will position it in the market. Change in technology is the most probable external factor that will impact the operation of the organization. The changing concept of corporate social responsibility also had an impact on the company as it become more responsive to the needs of its consumers. As a result the company came up with various CSR activities which were aimed at improving the relationship with its employees. It put in place programs that would help it to respect it employees.The political environment was also changing and the company has to change with it. In this regard there were several rules and laws that were coming in place that were not there before. As a result the company had to adjust its operation and its workforce relations. There have been polices that have been put in place in order to give employees more rights and therefore the company has been forced to rhyme with the changes. Political a and legal changes in the further are likely to impact on the operations of the company in the future as the world moves to more converged world. There have also been environmental factors that have forced the company to enforce several changes in its operation in this regard there has been increasing attention that has been paid on the environment and therefore the company has been adjusting its operation in order to come up with policies that are expected to give respect to the environment. The company has been implementing several eco programs that are aimed at going with the demands on the changes in the

Negative Outcomes from Portrayal of Young Women in the Media Essay

When one thinks of media, one tends to relate media to television, news, magazines, newspaper articles, and so on. Many people do not think of media is something that portrays negative effects on young women. However, young women are more susceptible to lower self-esteem resulting in eating disorders or depression more today than ever before. The media projects negative and undermining images of women and one does not have to look very hard to realize this. The media projects images of unrealistic women who only look the way they do because of plastic surgery or airbrushing techniques. The media has much greater effects on young girls than anything else in our culture today. Our society has created an environment so obsessed with image that those who have the power give disapproval for being overweight, and give approval for being thin. This has created a generation of women so self conscious about their body that it starts to affect their health in many different ways. Where Portrayal Starts On average, boys and girls spend anywhere from two to six hours a day being exposed to television, the internet, magazine articles, video games, and so on. (4) This is a massive amount of time spent over the years viewing media. With time, all the advertisements become normal to us and we tend to accept what is being shown on the television. Some of this is perfectly fine. Watching televison, researching the internet, and magazine articles help one receive information. Although much of this information is a learning opportunity, many do not take the time to consider the negative affects media does have. Over time one starts to see repetitive advertisements and start to tune them out, which then we adapt to this, and it b... ...d how they really are in a positive way. Final Thoughts The outcome of how media effects young teenage girls is a grave concern that keeps growing. Campaigns and advertisements that put pressures on these young girls to be thin are continuously growing. These constant pressures to be thin and beautiful are drawing them away from being themselves. Girls are now starting to resort to harmful eating habits and body dissatisfaction at a young age. These unhealthy habits will start to ruin our young women, and will take an ultimate toll on our future. Women are beautiful the way they are. Our society does not need to take away from the happiness that one has by using computer imaging to bring one down. In a perfect world everyone would look the same and have the same beauty, but it is not a perfect world, which then makes everyone beautiful in their own way.